Frequently Asked Questions

Q:  How many times can I apply for and receive rental or utility assistance? 

A:  One (1) time in a rolling calendar year and three (3) total times (e.g., if you received assistance on July 1, 2016, you would not be eligible again until after July 1, 2017). Our goal is to assist you during hard times, not provide assistance on an annual or sustained basis.

Q:  When should I apply for rental and utility assistance as a non-member of Eastern Star Church?

A:  Call the Care Center at (317) 547-5483 – during normal business hours Monday- Friday 8:30 a.m. -5:30 p.m.

Q: What should I do for rent and utility assistance if I am a member of Eastern Star Church?

A:  If you are a member of Eastern Star Church, contact the Exhortation Manager at the Care Center at (317) 547-5483 to receive rent and utility assistance.

Q: How often can I visit the Care Center Food Pantry?

A: Every thirty (30) days.

Q: What documents do I bring with me when receiving assistance from the food and clothing pantry?

A: You need to provide a photo ID.

Q: How do I submit a prayer request?

A: Call the Prayer Ministry line at (317) 591-5064; or submit a prayer request on the Prayer and Praise Wall

Q: Does Eastern Star Church have counseling services for ESC members?

A:  Yes, Care provides counseling services for depression, anxiety, and marriage. To receive counseling services, call the Eastern Star Church at (317) 591-5050 Ext. 140  and ask to speak with the Exhortation Manager.